Member Portal Migration FAQ
American Outlaws has its member portal migration process. All members who have signed up before 2017 must go through this process to ensure access to their AO membership. Here’s what’s happening:
  • We created a new member portal that allows you to have a unique login to manage your membership details and payment method
  • With this change, our new payment processor will be Stripe (no more PayPal, although we are looking at adding that as a payment method within the portal in the future)
  • We are creating accounts for all members on our membership portal and transferring their payment information from PayPal to Stripe
  • All payment data is encrypted and sent directly from PayPal to Stripe. We do not and will not have access to payment information other than credit card type, the last four digits of the card and the expiration date.
How will it happen?
  • We create your member account
  • You get an e-mail to finish setting up your account by simply clicking a link, verifying your information, and setting up a password
    • SOME ACCOUNTS WON’T TRANSFER PAYMENT OVER: While we hope that all payment information transfers smoothly, in some cases the payment method might not transfer over and you will need to add your payment details in your account in order for your membership to auto-renew in the future AND CONTINUE TO BE A MEMBER.
  • After that, you can access your membership details and member discounts by logging in at
Once your new account has been created, you may receive an e-mail from PayPal that your subscription/auto-renew has been cancelled. This is because, once your account is on the new portal, we need to remove the old subscription from PayPal so that you are not charged more than once for your membership. NNO ACTION IS REQUIRED OF YOU TO CANCEL YOUR PAYPAL ACCOUNT. Depending on whether you have a current payment method in your PayPal account or not you will go through one of two paths WHICH YOU MUST COMPLETE.

Path 1: Payment information is up-to-date… just need to verify account details

Path 2: Verify account details AND add a current payment method.

Q: Why are we making these changes? A: Memberships on our new member system are much more user-friendly for you (the member) and for AO to manage. You will be able to update your membership (address, shirt size, etc.) easily, and this system requires a different secure payment processor than Paypal. Q: I thought we were doing this two years ago. Is it really happening now? A: Yes. Q: Why did it take so long? A: [PayPal sucks! Haha jk.] Creating the member portal, fixing bugs, and ensuring all data would transfer smoothly is time-consuming and we unfortunately encountered a lot of road blocks along the way. Q: Can I keep my auto-renew through PayPal? A: No. All current memberships will have an account created on the member portal. You can remove your payment information if you do not want it to auto-renew. We are looking at adding the ability to use PayPal as a payment method in the future. Q: Will this change my renewal date? A: No, your renewal date will carry over to the new system. Your membership will automatically renew on the same date as before as long as the payment method in your account is valid. Q: What if I have more than one membership registered under my email address? A: We will contact you about your options for managing multiple memberships. Q: Is all of my information secure? A: Absolutely. All payment data is encrypted and sent directly from PayPal to Stripe. We do not and will not have access to payment information other than credit card type and the last four digits of the card. Q: Who should I contact if I have additional questions? A: Please email us at [email protected] and we’re happy to assist you with any questions about the process or guide you through it.
February 16, 2019